Call Center
Hospital
English
Dutch
Forecast
per
minute
quarter
half hour
hour
Average Handling Time
seconds
minutes
Average Patience
seconds
minutes
Number of Lines
(integer required)
Redial Probability
%
Number of Agents
(integer required)
Average Speed of Answer
seconds
minutes
Service Level
% waits less than
seconds
minutes
Abandonments
%
Number of Agents
Average Speed of Answer
Service Level
Abandonments
Occupancy
Blocking
