Call Center
Hospital
English
Dutch
Type
1
2
Forecast
per
minute
quarter
half hour
hour
Average Handling Time
seconds
minutes
Average Patience
seconds
minutes
Acceptable Waiting Time
seconds
minutes
multi-skilled
Number of Agents
(integer required)
Call Assignment Rule
Longest idle agent
Single skill first
Call Selection Rule
Longest waiting call
Priority to 1
Priority to 2
Agent Reservation Threshold
Waiting Time Threshold
Type
1
2
Average Speed of Answer
Service Level
Abandonments
multi-skilled
Occupancy
