WFM Glossary
Workforce Management Terminologies, definitions, formulas and Erlang calculators!
Erlang Calculator click here
Two-Skill Calculator click here
Calculators Gerkoole.com click here
Browse the glossary using this index
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | ALL
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B2BBusiness-to-business, relative to commercial activities between businesses. | |
B2CBusiness-to-consumer, relative to commercial activities between business and end-consumers. | |
BPOBusiness process outsourcer, a company offering call center services, often to multiple organizations at the same time, regularly from a cheaper off-shored location such as India or the Philippines. | |