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Simply start a free dome or dive directly into an advanced course. No matter which function or level, we can help you to become an expert in your field. Ready to learn?

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WFM-Academy is a product by CCmath

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The Forecasting Training

In this training we bring you the essential background information needed, to understand what forecasting is all about. Expect a challenging...

€1029.95

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The Capacity Training

In this training we bring you a comprehensive overview of how Workforce Management (WFM) capacity management is implemented in contact centers....

€979.95

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The Intra-Day Training

In this training you will get the integral overview needed to understand what intra-day management is all...

€1079.95

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Call Arrival Processes

Contact center service starts with customer requests and needs. But do you know what is the underlying...

€229.95

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Forecasting Overview

Forecasting is more than a good prediction of tomorrow’s call volume. In this two-hour course, an...

€174.95

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WFM-Academy Demo

This is the WFM-Academy demo course. In this free course you will find some sample content from our premium courses. Feel free to look around,...

FREE

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Webinar Erlang C

"Why Erlang C actually is unsuitable for callcenter safety staffing", a free webinar for Capacity- and Realtime managers, Forecasters, Planners...

FREE

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Webinar Handling Handle times

"Handling Handle times; why the AHT is not your average average", a free webinar for Capacity managers, demand planners, Intraday managers,...

FREE

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Our Procedure

Follow all of our courses and training whenever you want,
at your own pace.

Our next-level workforce management courses and training are aimed at obtaining knowledge on specific aspects of the WFM process, such as forecasting and capacity management. They contain video lectures, exercises, quizzes, and assignments. Interaction with fellow students and teachers is facilitated by discussion boards, in-depth email contact with teachers, and live webinars.
WFM-Academy is a product of CCmath. Check out our website for more information regarding our WFM software: CCforecast and CCschedule.

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Purchase our content created by Prof. dr. Ger Koole, Drs. Remco Liem and Wout Bakker Msc.

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Learn next-level WFM knowledge and improve your professional skills

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Testimonials

What do others say about WFM-Academy?

Jordi Castel
Manager Operations & Capacity at Rabobank
“The WFM-Academy helped me to get a profound and in-depth understanding of the logic and mathematical principles concerning the WFM process. It helped me in gaining knowledge of why things work the way they do and apply it in my every day. The modules are accessible and can even be done during the commute. The feedback and assistance from the teachers are fast, and when needed additional personal guidance is offered. When you want to gain more experience and understanding of the numbers behind WFM, this is your next step!”
René Nijman
Global Head of Workforce Management & Customer Experience Management, Conduent
"The WFM-Academy of CCmath has been the main supplier of WFM trainings for my international team of experts for many years."

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Our Customers

Our eLearning platform has trained hundreds of WFM professionals worldwide

Turn your ambition
into practice at WFM-Academy