Before attempting quizzes and assignments, please first watch the video clip. Sometimes, you may need to go over the video multiple times to understand all details. The courses are designed in a specific order. We recommended you follow it in that order.
At the end of the course, a certificate will automatically be generated. Good luck and enjoy your course!
In this topic, we see where fluctuations in arrivals come from.
Please download the Excel file and follow the instructions on how to proceed. Then, submit the Excel sheet through the online learning environment.
In this topic, we continue the Excel demo and analyse the resulting distribution.
Please download the Excel file and follow the instructions on how to proceed. Then, submit the Excel sheet through the online learning environment.
In this topic we discuss the practical implications of the theory presented. Please watch the video and then make the final assignment.
1) Calculate the APE for the overall call volume
2) Calculate the MAPE for every line separately and all lines aggregated
3) Define which lines have a forecasting error based on the following rule of thumb:
Lastly, submit the Excel sheet through the online learning environment.
To obtain this Certificate of Completion you must score 60% or higher on every assignment and quiz. The final assignment must be 80% or higher. You can retry every single topic as much as you would like. There is no limit in time or number of tries.
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you move on to the next course, please give us feedback on this course!