Since 2005, CCmath has been committed to making “difficult” call center mathematics understandable. So that every WFM professional can benefit from this in every contact center.
One of the founders of CCmath, Prof. dr. Ger Koole, spends half of his time optimizing the WFM process and the other half in the scientific world. Among other things, Ger wrote the book: Call center optimization.
Our vision is that efficient planning of employees can improve greatly if companies use advanced mathematical methods. We ensure that these methods are accessible for every WFM professional. That is why we not only develop user-friendly software,
but also organize WFM trainings at every level.