Thank you for enrolling into the capacity training. Before you begin, here is some general information to help you get started on our learning environment:
This training is built up from a number of different courses. The courses are presented in an order that gives the smoothest path through the different WFM techniques. Starting from the basics and non-technical overviews you will be guided through all the processes and models that are required to fully understand every aspect of the WFM process in the training. To get started, you can enroll into the first course below. You have the ability to access all courses from the start, but we would advice you to go through them one by one. You can navigate through your enrolled courses using the navigation block on the left side of the screen or via your dashboard.
The courses are done topic by topic. You will get access to new topics as you complete previous ones. Generally each topic consists of a video that explains the material, followed by some exercise that will test your newly-gained knowledge. You can work through courses at your own tempo. Only once you made the final assignment of a course you have to wait for us to correct your work to complete the course. When you finish a course, we woud like you to fill in a short survey at the bottom of the course, so we can work on improving the quality of our courses.
If at any point you have questions about the training's material, the courses in general or if you want to discuss anything WFM related, feel free to make a post in the WFM forum. We will try to answer your question as fast as possible. This forum is also reachable later through a link in the “global links” block which appears on the left side of the page.
If anything is still unclear feel free to message us or post your question to the forums. You can now continue to your first course by clocking the link below.