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Topic outline

  • Course Overview

    In this course we discuss how to make service level predictions and safety staffing calculations for single-skill systems.

    The main topics are the Erlang C formula, scale, and the Erlang X formula which includes abandonments. You learn both the background and the assumptions underlying the Erlang formulas as well doing calculations with it in Excel.

    • Introduction

      To get introduced to the topic of this course, watch the video and make the accompanying quiz

    • Erlang-C calculations

      Restricted Not available unless: The activity Introduction quiz is marked complete

      In this topic we will get familiar with the Erlang-C calculations. What are they used for and how do we use the calculators.

    • Erlang-C calculations in Excel

      Restricted Not available unless: The activity Erlang-C Quiz is marked complete

      We have updated the version of the Erlang Calculator sheet to the newest one. You may find the current version is slightly different from the one explained in the video, which will not affect the functionalities you are going to use. :) 

      If you have any questions, please contact the support or leave a message to the teacher. 

    • Scale

      Restricted Not available unless: The activity Erlang-C Exercise is marked complete
    • Erlang X

      Restricted Not available unless: The activity Scale Assignment is marked complete
    • Erlang-X Calculations in Excel

      Restricted Not available unless: The activity Erlang-X Quiz is marked complete
    • Feedback and Certificate

      Before you move on to the next course, we would like to hear your feedback on this one.

      To obtain the Certificate of Completion your average grade of all topics should be higher than 80%. You can retry every single topic as much as you would like. There is no limit in time or number of tries.