8 Courses
WFM-Academy Demo
This is the WFM-Academy demo course. In this free course you will find some sample content from our premium courses. Feel free to look around, watch the videos and make the assignments and quizzes.
Webinar Forecasting Accuracy
"Why a 100% forecast accuracy is pure luck", a free webinar for Capacity- and Realtimemanagers, Forecasters, Planners and WFM consultants
Webinar Erlang C
"Why Erlang C actually is unsuitable for callcenter safety staffing", a free webinar for Capacity- and Realtime managers, Forecasters, Planners and WFM consultants
Webinar Chat Capacity
"What makes accurate Chat capacity calculations more difficult than Voice channel calculations?", a free webinar for Capacity managers, demand planners, Intraday managers, Forecasters, schedulers and WFM-Consultants.
Webinar Man vs. Machine
"Man VS Machine, the human factor in Workforce management", a free webinar for Capacity managers, demand planners, Intraday managers, Forecasters, schedulers and WFM-Consultants.
Webinar Dangers of Overfitting
"Dealing with overfitting; how to avoid forecasting noise", a free webinar for Capacity managers, demand planners, Intraday managers, Forecasters, schedulers and WFM-Consultants.
Webinar Handling Handle times
"Handling Handle times; why the AHT is not your average average", a free webinar for Capacity managers, demand planners, Intraday managers, Forecasters, schedulers and WFM-Consultants.
Webinar Intra-day Management
"Less is more: The case of intra-day management", a free webinar for Capacity managers, demand planners, Intraday managers, Forecasters, schedulers and WFM-Consultants.