In this two-hour course, you will learn the
basic Excel formulas and functions you need for working in a contact center.
Although you may find that some of the content is pretty basic, thorough Excel
knowledge is essential for understanding and producing a lot of the WFM-related
calculations. After this course you will be able to use Excel more smoothly in
your routine WFM work.
No previous knowledge is required to start
with this course. You do need your own a copy of MS Excel.
When you already have basic knowledge of Excel
operations and functions you should not purchase this course. If this course is part of your training and you are sufficient in Excel, please attempt 'Complete the course at once' in 'Excel for WFM Apprentice Quiz'.
This course is one of the seven courses in
the Forecasting Training, one of the seven courses in the Capacity Training and
one of the eight courses in the Intra-Day Training.