Enrolment options
Forecasting Objectives
One of the most important topics in forecasting is how to evaluate your forecast accuracy? This is crucial for you to select a forecast among multiple forecasting solutions. In this five-hour course, you will learn different ways to measure the accuracy of a forecast and the underlying technical knowledge. Moreover, we also discuss different ways in which we can define volumes in the presence of redials so that we can focus on the fresh call forecast. Note that the call volume forecasting is not the only focus, forecasting of the AHT and for instance the abandonment rate will also be addressed.
This course requires you to have knowledge of variability, especially in the context of arrival processes. Therefore, we strongly suggest you finish the Call Arrival Process and Theory of Variability courses first.
In this course, we start with a quiz to find out whether you have enough pre-requisite knowledge to actually start the course.
This course is one of the seven courses in the Forecasting Training.