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Assignment

Occupancy assignment

Completion requirements
View Make a submission
Please download the following Excel file and answer the questions.

Then, submit here the Excel sheet.

◄ Occupancy and FTE
Strategic WFM Cycle ►

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Forecasting Training
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Intra-Day Training
Excel for WFM
WFM Overview
Theory of Variability
Call Arrival Processes
Single-Skill System
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Multi-Channels Systems
Customer and Agent Behavior
Forecasting Overview
Forecasting Objectives
Trend Models

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