Assignment
Final Assignment
Completion requirements
1. How many agent hours are required in total?
2. Do the same but now for a maximum abandonment rate of 5%.
Please note that when you submit the Excel file, paste your results in another sheet with "value only", so that the trainer can check both the results and the formulas.
Thanks!
Receive a grade
Use the Same Forecasts from the previous exercises.
1. How many agent hours are required in total?
2. Do the same but now for a maximum abandonment rate of 5%.
Please note that when you submit the Excel file, paste your results in another sheet with "value only", so that the trainer can check both the results and the formulas.
Thanks!
- 26 September 2022, 4:07 PM