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Describe the added value of your contact center

If you work in a CCC, please describe shortly where the added value of your CCC is being created (for the commissioning party, e.g. business line manager)? What improvement would have a major impact on the Added Value of your CCC?

If you work in an OBP or consulting/software company, please describe shortly where the added value of one of your customers (CCC) is being created? What improvement are they searching for?