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Performance measures

Completion requirements
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Finish the excel and submit it.

Please answer the following question based on your own CCC or any CCC your company offers service or based on your own knowledge if you do not know much details of the CCC yet (then we suggest you to try to gain more knowledge on that during your routine work).

  • Describe the performance measures for your CCC.
  • Describe how Service Level and Abandonment Rate are calculated in your CCC.
  • Are quality and efficiency targets in balance in the CCC? If you do not know, you may answer what can be the quality targets in a CCC?