WFM-Academy
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WFM Overview

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From Workload to gross Workforce

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◄ Operational WFM planning cycle
Scheduling ►

All Trainings and Courses

Forecasting Training
Capacity Training
Intra-Day Training
Excel for WFM
WFM Overview
Theory of Variability
Call Arrival Processes
Single-Skill System
Multi-Skills Systems
Multi-Channels Systems
Customer and Agent Behavior
Forecasting Overview
Forecasting Objectives
Trend Models

Support

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Company

WFM-Academy is a product of CCmath B.V.

CCmath B.V.
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