Home
Training
The Forecasting Training
The Capacity Training
The Intra-Day Training
Courses
Demo & Webinars
WFM Glossary
About CCmath
More
Login/Register
Training
The Forecasting Training
The Capacity Training
The Intra-Day Training
Courses
Demo & Webinars
WFM Glossary
About CCmath
Login
Sign up!
+31(0)20 26 12 523
support@ccmath.com
Try our free demo!
×
Login to your account
Don't have an account?
Sign up!
Remember username
Lost password?
Log in
Global searching is not enabled.
WFM-Academy Demo
Skip to main content
Assignment
Performance measures
Completion requirements
View
Make a submission
Describe the performance measures for your CCC.
Are quality and efficiency targets in balance?
Describe how Service Level and Abandonment Rate are calculated.
exercise calculating service level.xls
29 January 2016, 4:13 PM
◄ Video on Performance Measures
Jump to...
Jump to...
Overview introduction video
Describe the added value of your contact center
Video on Performance Measures
The Poisson Distribution
Quiz (Poisson distribution)
Erlang-X Video
Erlang-X Quiz
Demo Feedback
The Poisson Distribution ►
© 2024 CCmath. All Rights Reserved.