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Call Arrival Processes

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Excel sheet with simulation

 Please watch the clip and repeat the demo with 100 customers, each having a 0.01 probability of calling. Then submit the resulting Excel sheet.

◄ Introduction Clip
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All Trainings and Courses

Forecasting Training
Capacity Training
Intra-Day Training
Excel for WFM
WFM Overview
Theory of Variability
Call Arrival Processes
Single-Skill System
Multi-Skills Systems
Multi-Channels Systems
Customer and Agent Behavior
Forecasting Overview
Forecasting Objectives
Trend Models

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