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WFM Glossary

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Cost Center

From Wikipedia: ”In business, a cost centre is a division that adds to the cost of an organization, but only indirectly adds to its profit. Typical examples include Research and Development, Marketing and Customer service.”

» WFM Glossary

All Trainings and Courses

Forecasting Training
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Intra-Day Training
Excel for WFM
WFM Overview
Theory of Variability
Call Arrival Processes
Single-Skill System
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Multi-Channels Systems
Customer and Agent Behavior
Forecasting Overview
Forecasting Objectives
Trend Models

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