WFM-Academy
Global searching is not enabled.

WFM Glossary

Skip to main content
Glossary

WFM Glossary

Back

FCR

First Call Resolution applies when a call is handled right the first time, not necessitating a second call. The FCR rate is the fraction of first calls for which this is the case. See also reconnect.

» WFM Glossary

All Trainings and Courses

Forecasting Training
Capacity Training
Intra-Day Training
Excel for WFM
WFM Overview
Theory of Variability
Call Arrival Processes
Single-Skill System
Multi-Skills Systems
Multi-Channels Systems
Customer and Agent Behavior
Forecasting Overview
Forecasting Objectives
Trend Models

Support

If you have any questions about our products and services, please contact us via contact@ccmath.com or give us a call +31(0)20 26 12 523.
We will try to get back to your question between Monday and Friday, from 09:00 - 18:00 CET.

This website is in development. If you find any bugs, please contact the developers.

Company

WFM-Academy is a product of CCmath B.V.

CCmath B.V.
Rembrandtweg 665
1181 GV Amstelveen, Netherlands

KvK/CoC: 34231454
BTW/VAT nr: NL819065.286.B01

General Terms and Conditions
Privacy Policy
Cookie Policy

  • channel/UC7gmWhNJBw-y5bi81a-y2kQ">

© 2024 CCmath. All Rights Reserved.