WFM-Academy
Global searching is not enabled.

WFM Glossary

Skip to main content
Glossary

WFM Glossary

Back

LIA

Longest idle agent, an agent selection rule used in an ACD mechanism. The agent with the longest idle time since his/her last phone activity (after call work), will be offered the next call.

» WFM Glossary

All Trainings and Courses

Forecasting Training
Capacity Training
Intra-Day Training
Excel for WFM
WFM Overview
Theory of Variability
Call Arrival Processes
Single-Skill System
Multi-Skills Systems
Multi-Channels Systems
Customer and Agent Behavior
Forecasting Overview
Forecasting Objectives
Trend Models

Support

If you have any questions about our products and services, please contact us via contact@ccmath.com or give us a call +31(0)20 26 12 523.
We will try to get back to your question between Monday and Friday, from 09:00 - 18:00 CET.

This website is in development. If you find any bugs, please contact the developers.

Company

WFM-Academy is a product of CCmath B.V.

CCmath B.V.
Rembrandtweg 665
1181 GV Amstelveen, Netherlands

KvK/CoC: 34231454
BTW/VAT nr: NL819065.286.B01

General Terms and Conditions
Privacy Policy
Cookie Policy

  • channel/UC7gmWhNJBw-y5bi81a-y2kQ">

© 2025 CCmath. All Rights Reserved.