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WFM Glossary

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Abandoned Call

A call that is canceled by the customer before contact with an agent was made. See also redial.

» WFM Glossary

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Forecasting Training
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Excel for WFM
WFM Overview
Theory of Variability
Call Arrival Processes
Single-Skill System
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Customer and Agent Behavior
Forecasting Overview
Forecasting Objectives
Trend Models

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