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Excel for WFM
WFM Overview
Theory of Variability
Call Arrival Processes
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Customer and Agent Behavior
Forecasting Overview
Forecasting Objectives
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We will try to get back to your question between Monday and Friday, from 09:00 - 18:00 CET.

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WFM-Academy is a product of CCmath B.V.

CCmath B.V.
Rembrandtweg 665
1181 GV Amstelveen, Netherlands

KvK/CoC: 34231454
BTW/VAT nr: NL819065.286.B01

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