WFM-Academy
Global searching is not enabled.

WFM Glossary

Skip to main content
Glossary

WFM Glossary

Back

Agent

An employee who works in a Call Center, also called (Call Center) representative ('rep'), or CSR (customers sales representative).

» WFM Glossary

All Trainings and Courses

Forecasting Training
Capacity Training
Intra-Day Training
Excel for WFM
WFM Overview
Theory of Variability
Call Arrival Processes
Single-Skill System
Multi-Skills Systems
Multi-Channels Systems
Customer and Agent Behavior
Forecasting Overview
Forecasting Objectives
Trend Models

Support

If you have any questions about our products and services, please contact us via contact@ccmath.com or give us a call +31(0)20 26 12 523.
We will try to get back to your question between Monday and Friday, from 09:00 - 18:00 CET.

This website is in development. If you find any bugs, please contact the developers.

Company

WFM-Academy is a product of CCmath B.V.

CCmath B.V.
Rembrandtweg 665
1181 GV Amstelveen, Netherlands

KvK/CoC: 34231454
BTW/VAT nr: NL819065.286.B01

General Terms and Conditions
Privacy Policy
Cookie Policy

  • channel/UC7gmWhNJBw-y5bi81a-y2kQ">

© 2025 CCmath. All Rights Reserved.