Glossary
WFM Glossary
Workforce Management Terminologies, definitions, formulas and Erlang calculators!
Erlang Calculator click here
Two-Skill Calculator click here
Calculators Gerkoole.com click here
Browse the glossary using this index
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BPOBusiness process outsourcer, a company offering call center services, often to multiple organizations at the same time, regularly from a cheaper off-shored location such as India or the Philippines. | |