Glossary
WFM Glossary
Workforce Management Terminologies, definitions, formulas and Erlang calculators!
Erlang Calculator click here
Two-Skill Calculator click here
Calculators Gerkoole.com click here
Browse the glossary using this index
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Call Center ArithmeticsBasic WFM calculations based on totals and averages, without taking fluctuations and flexibility into account. See also call center mathematics. | |
Call Center MathematicsAdvanced WFM calculations going beyond call center arithmetics, taking fluctuations and flexibility into account. | |