WFM Glossary | WFM-Academy

Global searching is not enabled.

Workforce Management Terminologies, definitions, formulas and Erlang calculators!

Erlang Calculator click here

Two-Skill Calculator click here

Calculators Gerkoole.com click here

Browse the glossary using this index

A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | ALL

D

Data Mining

A field of science aimed at discovering relations in data. It has a big overlap with statistics, but it is less mathematical, having its origins in computer science.

Decimal Separator

The Decimal Separator is the charactar used to indicate where the fractional part of a number begins and where the integer part ends.

The symbol used for the ecimal separator differs per country and is either a dot '.' or a comma ','. Because of this, the decimal separator also differs between versions of excel.

On this website we use the English version of excel, therefore we use the dot as the decimal separator.

DNIS

Dialed Number Identification Service, a part of the ACD that recognizes the calling number.

All Trainings and Courses

Forecasting Training
Capacity Training
Intra-Day Training
Excel for WFM
WFM Overview
Theory of Variability
Call Arrival Processes
Single-Skill System
Multi-Skills Systems
Multi-Channels Systems
Customer and Agent Behavior
Forecasting Overview
Forecasting Objectives
Trend Models

Support

If you have any questions about our products and services, please contact us via contact@ccmath.com or give us a call +31(0)20 26 12 523.
We will try to get back to your question between Monday and Friday, from 09:00 - 18:00 CET.

This website is in development. If you find any bugs, please contact the developers.

Company

WFM-Academy is a product of CCmath B.V.

CCmath B.V.
Rembrandtweg 665
1181 GV Amstelveen, Netherlands

KvK/CoC: 34231454
BTW/VAT nr: NL819065.286.B01

General Terms and Conditions
Privacy Policy
Cookie Policy

channel/UC7gmWhNJBw-y5bi81a-y2kQ">