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Glossary

WFM Glossary

Workforce Management Terminologies, definitions, formulas and Erlang calculators!

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Browse the glossary using this index

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B

B2B

Business-to-business, relative to commercial activities between businesses.

B2C

Business-to-consumer, relative to commercial activities between business and end-consumers.


BPO

Business process outsourcer, a company offering call center services, often to multiple organizations at the same time, regularly from a cheaper off-shored location such as India or the Philippines.