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WFM Glossary

Workforce Management Terminologies, definitions, formulas and Erlang calculators!

Erlang Calculator click here

Two-Skill Calculator click here

Calculators click here

Browse the glossary using this index

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Data Mining

A field of science aimed at discovering relations in data. It has a big overlap with statistics, but it is less mathematical, having its origins in computer science.

Decimal Separator

The Decimal Separator is the charactar used to indicate where the fractional part of a number begins and where the integer part ends.

The symbol used for the ecimal separator differs per country and is either a dot '.' or a comma ','. Because of this, the decimal separator also differs between versions of excel.

On this website we use the English version of excel, therefore we use the dot as the decimal separator.


Dialed Number Identification Service, a part of the ACD that recognizes the calling number.