Glossary
WFM Glossary
Workforce Management Terminologies, definitions, formulas and Erlang calculators!
Erlang Calculator click here
Two-Skill Calculator click here
Calculators Gerkoole.com click here
Browse the glossary using this index
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | ALL
E |
|---|
ErlangDanish mathematician who created the safety staffing models. Also the dimensionless unit of load. | |
Erlang-CA safety staffing model that takes fluctuations in the number of arrivals and handling times into account. | |
Erlang-XA safety staffing model that, in addition to the Erlang C model, takes abandonments and retrials into account. | |