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WFM Glossary


Workforce Management Terminologies, definitions, formulas and Erlang calculators!

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Calculators Gerkoole.com click here


Browse the glossary using this index

A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | ALL

T

Traffic Management

Synonym to RTPM.


TSL

Telephone Service Factor, see SL.

TTA

Time To Answer, see AWT.