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WFM-Academy Demo
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Video on Performance Measures
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Please watch the following video
Last modified: Wednesday, 6 November 2019, 4:44 PM
◄ Describe the added value of your contact center
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Overview introduction video
Describe the added value of your contact center
Performance measures
The Poisson Distribution
Quiz (Poisson distribution)
Erlang-X Video
Erlang-X Quiz
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Performance measures ►
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