WFM-Academy
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Multi-Channel Systems

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Introduction Video

Completion requirements
Last modified: Wednesday, 19 October 2016, 12:44 PM
◄ Prerequisite quiz
Introduction Quiz ►

All Trainings and Courses

Forecasting Training
Capacity Training
Intra-Day Training
Excel for WFM
WFM Overview
Theory of Variability
Call Arrival Processes
Single-Skill System
Multi-Skills Systems
Multi-Channels Systems
Customer and Agent Behavior
Forecasting Overview
Forecasting Objectives
Trend Models

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WFM-Academy is a product of CCmath B.V.

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